Qbet Casino Privacy Policy – Your Data Rights and Protection in the UK

At Qbet Casino, we are committed to protecting the personal information of every player who visits or registers on our platform. This Privacy Policy explains how we collect, use, store, and share your data in accordance with UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We believe transparency is fundamental to trust, so we have written this policy in plain English to help you understand exactly how your information is handled. If you have any questions after reading this document, you are welcome to contact our support team at any time.

Who We Are

Qbet Casino is the data controller responsible for your personal information. We operate under a licence issued by the UK Gambling Commission, which requires us to adhere to strict standards around data handling, player verification, and responsible gambling. Our registered contact details are available on the main site, and we have appointed a dedicated Data Protection Officer (DPO) to oversee compliance with all applicable privacy regulations.

What Personal Data We Collect

When you create an account or interact with Qbet Casino, we may collect the following categories of information: your full name, date of birth, residential address, email address, and phone number. We also collect financial details such as payment card information and transaction history for the purposes of processing deposits and withdrawals. In addition, we gather technical data including your IP address, device type, browser information, and cookies related to your activity on our site. This data allows us to provide a safe, personalised, and compliant gaming environment.

How We Use Your Data

Qbet Casino uses your personal data for several lawful purposes. These include verifying your identity to comply with Know Your Customer (KYC) requirements, processing payments, offering customer support, and fulfilling our obligations under the UK Gambling Commission's licensing conditions. We also use data to detect fraud, prevent problem gambling, and send you relevant communications where you have given consent. We will never sell your data to third parties for marketing purposes.

We may share your information with trusted third-party service providers who help us operate our platform, such as payment processors, identity verification providers, and IT infrastructure partners. All third parties are required to handle your data securely and only for the purposes we specify. We may also disclose information to regulatory bodies such as the UK Gambling Commission or law enforcement agencies where required by law.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, as required by anti-money laundering legislation. After this period, your data is securely deleted or anonymised.

As a UK resident, you have the right to access the personal data we hold about you, request corrections, ask for erasure under certain conditions, and object to specific types of processing. You may also withdraw consent at any time where consent is the legal basis for processing. To exercise any of these rights, please contact our DPO directly.

Cookies

Qbet Casino uses cookies and similar tracking technologies to improve your experience on our site. You can manage your cookie preferences at any time through our cookie settings panel. For a full breakdown of the cookies we use, please refer to our separate Cookie Policy page.

Frequently Asked Questions

Does Qbet Casino sell my personal data?

No. Qbet Casino does not sell, rent, or trade your personal information to any third parties for commercial purposes.

How can I request a copy of my data?

You can submit a Subject Access Request (SAR) by contacting our Data Protection Officer via the details provided on our contact page. We will respond within 30 days as required by UK GDPR.

Can I ask Qbet Casino to delete my account and data?

You have the right to request erasure of your personal data in certain circumstances. However, please note that we are legally required to retain some records for anti-money laundering and regulatory compliance purposes for a minimum of five years.

Who do I contact if I have a privacy concern?

If you have a concern about how we handle your data, please contact our DPO in the first instance. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.